Terms and conditions


Your written confirmation validates the reservation and is secured against a deposit of 30% of the total amount with a minimum of 200.00 Euros per person. The deposit can be debited from your Visa or Mastercard.  By making your reservation you confirm acceptance of the general payment and cancellation terms according to our price list.

In Italy, a deposit is classified as a mutual guarantee of a contract. If the guest is not able to take the holiday, the hotelier shall keep the deposit. If the hotelier is not able to provide the reserved room(s) upon arrival, the guest shall be reimbursed twice the amount as compensation.

Check in and check out

Check in from 3:00pm
Check out until 11:00am

We regret that we can only accept dogs in certain rooms. As there is regularly damage to doors and furniture and the cleaning bill is considerably higher, we charge 20.00 Euros for small dogs and 30.00 Euros for average-sized dogs, without feed. We request that you do not bring your best friend to meals, onto the terrace or into the Zirmer Wellness and Pool facilities. Dogs are not allowed in the Grünweinhof Residence.


In Italy there is a universal ban on smoking in all public buildings. Smoking is therefore NOT permitted in any rooms or indoor areas. We offer smokers a comfortable place to sit on the terrace and provide warm woollen blankets.


All parking spaces are free of charge to guests. Special spaces are available on request for guests in Superior rooms and Suites.

Payment methods

We accept cash, EC cards, Visa and Mastercard. 

Trip cancellation

Occasionally, something can happen before the start of a trip. With our trip cancellation cover you are financially on the secure side. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation cover offered by the Hotel.

Cancellation conditions

In the event of a cancellation up to 21 days before the start of your holiday, we shall charge a processing fee of 50.00 Euros per room booked; we will be happy to credit the difference of the deposit for your next stay. In the event of a cancellation up to 7 days before the start of your holiday, we shall charge 70% of the agreed price. In the event of a cancellation less than 7 days before the start of your holiday, no show, late arrival or early departure, the agreed price shall be charged for the entire period booked.

Please note that these cancellation terms are valid independent of whether the cancelled rooms are subsequently let for part of or the entire period.