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Zirmerhof

Terms and conditions

Deposit

Your written confirmation validates the reservation and is secured against a deposit of 30% of the total amount with a minimum of 200.00 Euros per person. The deposit can be debited from your Visa or Mastercard.  By making your reservation you confirm acceptance of the general payment and cancellation terms according to our price list.

In Italy, a deposit is classified as a mutual guarantee of a contract. If the guest is not able to take the holiday, the hotelier shall keep the deposit. If the hotelier is not able to provide the reserved room(s) upon arrival, the guest shall be reimbursed twice the amount as compensation.

Check in and check out

Check in from 3:00pm
Check out until 11:00am

We regret that we can only accept dogs on request. As there is regularly damage to doors and furniture and the cleaning bill is considerably higher, we charge 35.00 Euros for dogs without feed. We don't charge any final cleaning. We request that you do not bring your best friend to meals, onto the terrace or into the Zirmer Spa and Pool facilities. Dogs are not allowed in the Grünweinhof Residence.

Smoking

In Italy there is a universal ban on smoking in all public buildings. Smoking is therefore NOT permitted in any rooms or indoor areas. We offer smokers a comfortable place to sit on the terrace and provide warm woollen blankets.

Parking

The daily parking fee is 10.00 Euros. For hotel guests all parking spaces are free of charge. There are many covered parking spaces at your disposal.

Payment methods

We accept cash, EC cards, Visa and Mastercard. 

Trip cancellation

Occasionally, something can happen before the start of a trip. With our trip cancellation cover you are financially on the secure side. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation cover offered by the Hotel.

Cancellation conditions

In the event of a cancellation up to 21 days before the start of your holiday, we shall charge a processing fee of 50.00 Euros per room booked; we will be happy to credit the difference of the deposit for your next stay. In the event of a cancellation up to 7 days before the start of your holiday, we shall charge 70% of the agreed price. In the event of a cancellation less than 7 days before the start of your holiday, no show, late arrival or early departure, the agreed price shall be charged for the entire period booked.

Please note that these cancellation terms are valid independent of whether the cancelled rooms are subsequently let for part of or the entire period.